Terms of Service

2.1 Parties

Provider: GL Trading Solutions LLC, a Florida limited liability company, doing business as REGISTRO-FDA.US (“we,” “us,” “our,” or “Provider”), operating the website mocra-registration.com.

Client: The individual or legal entity (“Client,” “you,” or “your”) that purchases or uses our Services.

2.2 Acceptance of Terms

By accessing the Website, requesting a quote, submitting an intake form, booking an appointment, making a payment, or otherwise engaging our Services, you acknowledge that you have read, understood, and agreed to these Terms of Service (“Terms”), together with our Privacy Policy and Refund Policy.

2.3 Nature of Services

We provide private administrative and compliance support services related to cosmetics regulatory obligations under the Modernization of Cosmetics Regulation Act of 2022 (MoCRA). Depending on the plan or engagement you purchase, Services may include:

• cosmetic facility registration support;
• cosmetic product listing support;
• U.S. Agent support for foreign facilities;
• basic label review for general MoCRA-related issues;
• renewal reminders, updates, or support during the purchased term;
• general informational guidance related to the scope of the purchased service.

2.5 No Legal, Technical, or Safety Advice

Unless expressly stated in a separate written agreement signed by an authorized representative of our company, our Services and communications do not constitute legal advice, scientific safety advice, toxicological analysis, or a regulatory opinion letter. You remain responsible for obtaining independent legal, scientific, and technical advice where appropriate.

2.6 Scope Limitations

Unless expressly included in a separate written quote or plan, our Services do not include:

• product formulation review, toxicology review, or safety substantiation;
• Good Manufacturing Practice audits or certification;
• legal representation, litigation, or defense in FDA or court matters;
• responses to warning letters, recalls, import detentions, seizures, or enforcement actions;
• customs brokerage, freight forwarding, or importer-of-record services;
• adverse event investigation or pharmacovigilance-type functions;
• services for foods, dietary supplements, drugs, medical devices, tobacco products, or any product category outside cosmetics, unless separately agreed in writing;
• any service not expressly included in the purchased plan or written proposal.

2.7 Client Obligations

You agree to:

• provide accurate, complete, current, and truthful information and documents;
• respond promptly to requests that are necessary for us to perform the Services;
• notify us promptly of material changes affecting your facility, responsible person, products, formulas, labels, ownership, or contact details;
• ensure that your products, claims, labels, marketing, ingredients, and operations comply with applicable law;
• maintain your own internal records and copies of communications and submissions;
• not represent our Services as government-issued certification or FDA approval.

You remain solely responsible for product composition, ingredient legality, safety substantiation, labeling, marketing claims, adverse event handling, and overall regulatory status of your cosmetic products.

2.8 Support Plans, Pricing, and Service Commencement

Support Plans

• 1-Year Support Plan — USD $595: initial matter review, registration support, product listing support, U.S. Agent support for one year where applicable, and follow-up communications related to the purchased scope.
• 2-Year Support Plan — USD $995: the above plus support during the two-year purchased term, including renewal-related reminders or administrative follow-up as described in the applicable offer.

Payment Terms

Fees are due in advance and are processed in U.S. dollars through third-party payment processors such as Stripe. Prices do not include taxes, duties, bank charges, or currency conversion fees that may apply to you. Unless clearly stated otherwise in writing, plans do not auto-renew and any renewal is treated as a new transaction.

Service Commencement

Services are deemed commenced at the earliest of the following:

• your payment is received or authorized;
• you submit information, forms, or documents for case handling;
• we begin substantive review, verification, coordination, preparation, submission support, or related communications for your matter.

The purchased plan term begins on the payment date unless a different start date is expressly stated in writing.

2.9 Refunds

Our refund rules are set out in the separate Refund Policy, which is incorporated into these Terms by reference. If there is a conflict between marketing language and the Refund Policy, the Refund Policy controls for payment disputes and refund eligibility.

2.10 Additional Services

Work that falls outside the purchased plan or written quote may require additional fees, including expedited matters, custom research, extra products, additional facilities, post-submission corrective work, or matters triggered by incomplete or inaccurate client information.

2.11 Disclaimers

• No guarantee of regulatory outcome. We do not guarantee that any authority will accept, acknowledge, approve, or refrain from questioning any submission or product.
• No guarantee of compliance. Our support does not guarantee that your products, labels, claims, ingredients, or operations are lawful or compliant.
• Services provided as available. To the maximum extent permitted by law, Services are provided without warranties except those expressly stated in a signed written agreement.

2.12 Limitation of Liability

To the maximum extent permitted by law, our total aggregate liability arising from or related to the Website, the Services, or these Terms shall not exceed the total fees actually paid by you to us for the specific matter giving rise to the claim during the twelve (12) months before the event giving rise to liability.

To the maximum extent permitted by law, we shall not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including lost profits, business interruption, reputational harm, data loss, or loss of opportunity, even if advised of the possibility of such damages.

2.13 Indemnification

You agree to indemnify, defend, and hold harmless GL Trading Solutions LLC, REGISTRO-FDA.US, and their owners, officers, employees, contractors, and agents from and against claims, damages, losses, liabilities, penalties, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

• your products, labels, claims, ingredients, business practices, or regulatory status;
• information or documents you provided that were inaccurate, incomplete, misleading, or unauthorized;
• your breach of these Terms or applicable law;
• your misuse of any deliverable, submission, correspondence, or confirmation associated with our Services.

2.14 Confidentiality

Each party will use reasonable care to protect confidential information received from the other party and use it only as reasonably necessary to perform, administer, or enforce the Services, subject to legal, regulatory, security, or recordkeeping requirements.

2.15 Intellectual Property

All Website content, branding, text, graphics, workflows, templates, and materials we create or provide, except for client-supplied materials, remain our property or the property of our licensors unless otherwise agreed in writing. You may use deliverables we provide to you only for your own internal business purposes related to the purchased Services.

2.16 Suspension, Refusal, or Termination of Service

We may decline, suspend, or terminate Services if, in our reasonable judgment:

• required information is missing, false, inconsistent, or appears misleading;
• the matter falls outside our scope or presents unacceptable legal, regulatory, fraud, or reputational risk;
• you misuse our communications, documents, or the Website;
• continuing the engagement would violate law, payment provider rules, or our internal policies.

Termination or refusal of service under this section does not by itself create a right to a refund.

2.17 Chargebacks and Payment Disputes

If you believe a billing issue exists, you agree to contact us first and provide a reasonable opportunity to review the matter. If you initiate a chargeback or payment dispute, we may provide relevant order, communication, and service-performance records to the payment processor or financial institution handling the dispute, suspend ongoing Services during the dispute, and pursue any lawful remedies available to us.

2.18 Force Majeure

We are not liable for delay or failure in performance caused by events beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labor disruptions, cyber incidents, infrastructure outages, governmental action, changes in platform or agency procedures, or delays caused by third-party providers or authorities.

2.19 Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws rules.

Any dispute arising out of or relating to these Terms or the Services shall first be submitted to good-faith negotiation for fifteen (15) days. If not resolved, the dispute shall be submitted to binding arbitration administered by the American Arbitration Association under its applicable commercial rules, seated in Miami-Dade County, Florida, in English, before a single arbitrator. Either party may seek temporary or injunctive relief in a court of competent jurisdiction where necessary to protect rights pending arbitration.

2.20 Electronic Communications and Acceptance

You agree that electronic records, click-through acceptances, emails, payment confirmations, and similar electronic actions may constitute valid communications, notices, and acceptance of these Terms to the extent permitted by law.

2.21 Independent Contractors

The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, employment, fiduciary, agency, or government-representation relationship.

2.22 Entire Agreement; Changes

These Terms, together with the Privacy Policy and Refund Policy, form the entire agreement between you and us regarding the Website and Services unless replaced or supplemented by a signed written agreement. We may update these Terms from time to time by posting a revised version on the Website.

2.23 Severability and Waiver

If any provision of these Terms is held unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law. A failure to enforce any provision is not a waiver of that provision.

2.24 Language

These Terms are drafted in English. Any translation is provided for convenience only. In the event of inconsistency, the English-language version controls unless otherwise required by law.

2.25 Contact Regarding Terms